FAQ

SHIPPING & DELIVERY

Delivery upto 7 days using Royal Mail

EASY RETURNS

Please contact us if you need to return your item info@wellwoodalpacas.co.uk. We will refund you within 5 days of receipt of returned items.

100% SECURE ORDERING

PRIVACY POLICY

Wellwood Alpacas is committed to preserving the privacy of all visitors to our website at www.rhubarb-homeware.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

For the purposes of the Data protection Act 1998, the Data Controller is Wellwood Alpacas of Nether Wellwood Farm Ltd, Muirkirk Road, Cumnock, East Ayrshire KA18 3NG

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you register or order products or services on Wellwood Alpacas Gift Shop, you may be asked to provide certain information about yourself including your name, contact details.

We may also collect anonymous information about your usage of our website.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods, services or information you have requested. It will enable you to participate in interactive features of our service, when you choose to do so. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at info@rhubarb-homeware.co.uk.

You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure, so far as reasonably possible, that your information is used by third parties in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.

To find out more about cookies, including how to control and delete them, visit www.aboutcookies.org

The cookies we use are essential for parts of the site to operate and may have already been set. You may delete and block all cookies from this site, but parts of the site may not work.

Cookies in use on this website

Duration/Type

Purpose

_utma
_utmb
_utmc
_utmz

Google Analytics

These cookies if set are used to collect information about how visitors use our site. We may use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.

viewed_cookie_policy

1 Year

Required to determine user action on cookie notification bar

woocommerce_cart_hash

Session

Helps WooCommerce determine when cart contents/data changes.

woocommerce_items_in_cart

Session

Helps WooCommerce determine when cart contents/data changes.

wp_woocommerce_session

2 days

Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

woocommerce_recently_viewed

Session

Powers the Recent Viewed Products widget.

More about Google Analytics and their cookies

We use Google Analytics to help analyse use of our website. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for our website.

We will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither us nor Google will link, or seek to link, an IP address with the identity of a computer

SECURITY AND DATA RETENTION

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

ACCESSING AND UPDATING

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@rhubarb-homeware.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
This Privacy Policy was updated on 28/11/2022

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@wellwoodalpacas.co.uk